What if I am not happy with my result?
If you did not receive the score you expected, you can apply for your test to be re-marked.
This is called an Enquiry on Results (EOR). You can choose which test sections you want to be re-marked.
The fee for this service is 1250 SEK, which will be refunded if your score is increased for any section of the test. You need to apply for a re-marking no later than six weeks after the test date, regardless of whether you have taken IELTS on Paper IELTS on Computer.
You can submit an Enquiry on Results online from the Test Taker Portal.
Alternatively, you can download the Enquiry on Results Form here, print it out and fill in the form. Pay 1250 SEK according to the payment instructions. Submit the Enquiry on Result Form and proof of payment to ielts.malmo@folkuniversitetet.se.
When we have received payment and documents we will send it for a re-mark. Your result can become available on the same day as your application and up to 21 days after your application. The time it takes depends on several factors, including the number of sections you’ve asked us to re-mark.
IELTS Complaints Policy
The IELTS Partners are committed to providing services to our customers to the highest global standard. We want to hear from you if you feel we haven’t met your needs, as complaints help us to improve our products, services and test takers’ experience. We strive to resolve any area of dissatisfaction or complaints that you have in a fair and timely man
How can complaints be made?
If your IELTS experience has not gone the way you expected, the first step is to speak with us. Where possible, we encourage you to contact us with your complaint on the day of your test or prior to results release.
How do we deal with complaints?
We are committed to offering you the best service we can and work to resolve matters quickly and fairly. All complaints received are dealt with seriously and impartially.
Your complaint will be dealt with in the strictest confidence, in line with our Privacy Policy. Information about you will be shared internally, only as necessary to investigate the complaint. We will only disclose your information to third parties with your consent, or if we are legally required to do so.